With the competitive climate in the service industry, it’s critical to do something that sets your company apart.
Tagged: Customer Service
Ideally, most small businesses would love for every client to make repeated purchases, but you can only do this if you’re able to turn them into loyal customers first.
When determining who’s responsible for the customer’s experience, I say hands down it’s leadership!
With customers flocking to the web to do business and start conversations, live chat may very well be the future of customer service, if done right.
Though your initial reaction may be to panic and freak out, instead use an emergency situation to improve your small business.
Three ways companies can take a proactive stance to eliminate unhappy customers.
Here are four quick steps to help your successfully tackle customer complaints.
In today’s highly competitive business environment, it’s critical that small businesses set the proper customer expectation.
How employees interact with customers is directly linked to profitability. So we asked entrepreneurs to reveal their best tips on how to improve employee and customer communication.
Remember that your marketing efforts create customer experiences. There’s more to a marketing campaign than just creating a marketing message.